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Your four-legged friend will look at you strangely! See some of our creations together 🐾
Return to shopExchanges - Returns Policy
Product Changes
As for the changes of the products, these are accepted when they concern ready (stock) products. For the custom products, due to the specialization of the products exclusively for the needs of your pet, our store does not accept any change. Also, changes of discount items are not accepted. Exceptions are the cases in which you will receive the product with a defect.
In general, in all cases of acceptable changes, please, after contacting us at info@unicord.gr, to return the product in the packaging in which you received it and with the proof of payment. The cost of returning and reshipping the product is borne by the customers in the case of changes involving size or color failures, and our store in the case of defective products.
Product returns
Due to the special nature and high adaptability of our products, no refunds are given under any circumstances.
Thank you for your understanding!
We are here to help you!
If you have any question and need our help, do not hesitate to contact us at our email info@unicord.gr. We will answer you as soon as possible!
Note: For all of you contacting us from abroad, please take the time difference into account. We are working hard to get back to you as soon as possible.
Your service is our priority!